Commented Unassigned: SPAN tags not inserting properly [7950]

I'm not sure whats going on. I was told about this a while back but I wasn't paying attention. I have 2 different sites (multiple DNN installs - not on the same install) that use Active Forums. I have the same exact setup on about 5 websites.

On 2 particular sites, I have CKEditor configured to be the editor in use. I also have font colors set. If I go in and select text and then set a color, nothing happens. I look at the source and I see <span> some text here </span> even though I specified colors.

I have no clue what I'm doing wrong. One site is on DNN 7.2.2 and the other is on 7.3.4 both on CKEditor 2.1.0 and its been happening for several versions now. I've hoped that each upgrade would kick it into action or fix but it has not.

Any ideas?
Comments: ** Comment from web user: supermansrf **

So I can't export from these sites either. I have tried to export to the standard directory and another directory. Nothing works. I can see one that I must have done about a year ago but no matter what I do it won't export.

The only customizations that I did intentionally were the colors and font sizes available. The interface is a bit wonky so I can't guarantee that while scrolling I didn't accidentally get over an item that has a drop down and accidentally change a value but I don't see anything that stands out.

Is there a way to "factory default" everything? I saw where you mentioned to someone else to delete a few config files to essentially do an uninstall. Do you think I should start there too maybe?